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Help and FAQ

Click these links to find information to assist you in using our software.

If you have any questions or concerns please feel free to contact us. 

Creations by You in care of ABC Printing & Signs 301 Puntledge Road, Courtenay, BC V9N 3P9

Phone: 1-888-663-1166 or 250-338-6364 • Fax: 250-338-7677

Email: orders@creationsbyyou.ca

To help your project go smoothly and avoid some frustration
PLEASE READ THIS ENTIRE SECTION BEFORE BEGINNING

One of the first and most important steps in creating your photo book will be the selecting your photos. Be sure when selecting your photos that you store them in a permanent location (in a folder with a name such as “Summer Holiday 2010 photos) on your computer’s hard drive.  Do not let them sit on a memory stick, CD or other external drive.  The Creations by You software only saves file extensions, NOT the actual photographs.   If using a memory stick, CD or any other external drive it MUST be attached to the computer at all times, otherwise the photos will not load a second time and you will be unable to work on your project over a period of time.  Again, it is best to store your photos in a designated file on your hard drive.  Working with multiple external devices is not an option, unless they are all attached to your PC at the same time. When saving photos always be sure to save at full size rather than allowing them to be reduced down (which is the default on many computers).  If you have questions about this please call us at 888-663-1166 or 250-338-6364 (Mon – Fri 8-4 Pacific time) or contact us by email at orders@creationsbyyou.ca.

Make a habit of saving your photo book project as you are working on it to avoid the frustration if for some reason your computer shuts down unexpectedly.  Use the “Save As” option and give the project a name such as “Summer Holiday 2010” – this allows you to work on your project over a period of time and during multiple sessions.